Work From Anywhere

Pandemic has changed the way employees work and customer is served. Work-from-home has become an integral part of business strategy, operations and talent retention tool. Traditional communications systems have undergone a sea-change permitting hybrid-way of operations - from office as well as home. Work-from-home and IT security support are very critical for Banks, Financial services, IT, BPO and ITES organisations. Government has recognised complexity of old regulation in relation to Work-from-home and relaxed it significantly.

Benefits We Offer

Simple2Call has comprehensive and compliant Work-from-home communication solutions for VRM, PBX, Contact center using Mobile phone, browser soft phone or mobile app. We comply with DoT regulation for work-from-home guidelines for domestic OSP and international OSP through our solution under UL-VNO Access and UL-VNO ILDO licenses. Users can use any Internet broadband technology to connect to Simple2Call hosted contact center and PBX system for calling. While organisations and employees need to deal with ethical, discipline and IT security issues related to Wrok-from-home, the benefits you can expect from our solutions are: Better work-life-balance, Savings on operating cost, Higher productivity from travel time saving, Less stress to employees, Flexibility in time schedule, Higher employee retention and Quick roll out of the service.

Our Products

Simple2Call Solution	Satisfies your below Business Needs
SmartCall API	Enable your CRM or backend for calling Add browser Softphone based calling to CRM or backend WebRTC based voice calling support Masks call with landline or mobile number while calling out Telecom Regulatory and IT security compliance
Contact Center	One-stop shop for private hosted Contact Center with Connectivity Advanced Omni-channel Contact Center Support Voice, SMS, Chat, Whatsapp, Video and Email channels Work from home or anywhere Agent Browser based Softphone for Agent Multi-level IVR with visual call flow designer Advanced ACD with skill-based routing High performance Dialer - Preview, Progressive, Predictive, IVR blaster Customise at ease with scripting tools APIs for quick integration with Web, Digital Assets, CRM Built-in CRM for customer data handling & quick-start Ready CRM integration for Zoho, Salesforce, ServiceNow Advanced reporting with drag-and-drop report-builder Voice bot integration with Google AI, Yellow
Voice Call Service	Work from home or anywhere Call in India local or global Mobile and Landline CLI based calling in India Deliver local country DID as CLI while calling from India Call recording for quality and compliance purposes
VRM	Operator agnostic: Operate using any operator landline or mobile Allocate one mobile and one landline virtual number to a VRM for network diversity Protect Your Customer Data when VRM leaves Customer will see VRM virtual number, not VRM calling number Masks call with landline or mobile number for comfort of data privacy
VRM, SmartCall API	Higher call connects and thus higher productivity Mobile CLI gets 20% or more call connects than landline CLI 100% Full proof Call Recording of all answered calls We can send Call recording to CRM or your Server for future reference Online access for easy search & play for quality monitoring Integration with AWS S3 for long term storage Engage a customer with a quick click-to-call Click-to-call APIs, out-of-box integration with Leadsquared, Zoho, Salesforce. You can use your landline, mobile or browser as phone to talk with customer
VRM for Global market	Enable your VRM for Global communication with 2-way DID in 70+ countries Present local in-country CLI creating a virtual presence and higher call connects Ability to dial local special in-country dial codes such as 1800, personal numbers

Simple2Call has delivered scalable, reliable and compliant solutions to various players for CRM Integration. Such solutions are backed by Department of Telecom UL-VNO license for telecom regulatory compliance and PCI DSS, ISO27001 (ISMS), ISO27701 (PIMS) standards for IT security compliance.

To discuss your needs and work out a customised solution, please contact our solution experts on
+91 8652908400 or sales@simple2call.com or click to drop your details.