Virtual Relationship Management

Customer - Supplier Relationship is built on foundation of trust, problems resolved and value added. While in-person mode is the best way to build and nurture any relationship, it is not practical to serve all customers in that desired manner. Explore Simple2Call Virtual Relationship Manager (VRM) for a large consumer, internet commerce, services and global organisation.

Simple2call virtual relationship manager solution

Benefits We Offer

VRMs are expected to get in touch with their existing customers regularly for support of existing services, upselling and service feedback. A simple, easy to operate communication system is critical for their day to day functioning. Other internal quality and compliance teams in a company are interested for recording such VRM - customer communication and store them for future reference. Depending on size and scale of the operations, VRMs use mobile, office line, Internet, PBX based communication platforms. Some of the challenges faced with many VRM systems are complexity in multi-locational use case, non-temper proof system (e.g. user can fiddle with call recording), tied to a mobile network, quality issues & downtimes, difficult to search a transaction and cumbersome usability. The future of Relationship Management is virtual, omni-channel and personalized.

Our Products

Simple2Call Solution Satisfies your below Business Needs
VRM

  • Operator agnostic: Operate using any operator landline or mobile

  • Allocate one mobile and one landline virtual number to a VRM for network diversity

  • Protect Your Customer Data when VRM leaves

  • Customer will see VRM virtual number, not VRM calling number

  • Masks call with landline or mobile number for comfort of data privacy

VRM, Simple2Call API

  • Higher call connects and thus higher productivity

  • Mobile CLI gets 20% or more call connects than landline CLI

  • 100% Full proof Call Recording of all answered calls

  • We can send Call recording to CRM or your Server for future reference

  • Online access for easy search & play for quality monitoring

  • Integration with AWS S3 for long term storage

  • Integrate with your CRM or digital backend

  • Use APIs to feed data into CRM for the lead, customer call backs. Our system automatically calls back reserving the VRM agent and making sure a better customer experience.

  • Engage a customer with a quick click-to-call

  • Use click-to-call for CRM, out-of-box integration available with Leadsquared, Zoho, Salesforce.

  • You can use your landline, mobile or browser as phone to talk with customer

  • Rich call data analytics, call disposition information feed to CRM for updating what happened for a lead or customer outcall or an inbound call activity

  • Enhance CRM Reports and analytics

VRM for Global market

  • Enable your VRM for Global communication with 2-way DID in 70+ countries

  • Present local in-country CLI creating a virtual presence and higher call connects

  • Ability to dial local special in-country dial codes such as 1800, personal numbers

Contact Center

  • Integrate VRM with Advanced ACD and High performance Dialer - Preview, Progressive, Predictive, IVR blasters for scale, better call handling and efficiency

  • Feed customer data to dialer for a high-priority call back when customer is on a purchase/ form for a long time. Simple Dialler APIs for quick integration with CRM.

  • Built-in CRM for customer data access while handling customer calls

  • Ready CRM integration for Zoho, Salesforce, ServiceNow

Simple2Call has understood the VRM needs in detail and built a bespoke product for this use case. Due to its relevance, many large and medium financial services organisations have adopted our VRM solution. Simple2Call has delivered scalable, reliable and compliant solutions to various players for CRM Integration. Such solutions are backed by Department of Telecom UL-VNO license for telecom regulatory compliance and PCI DSS, ISO27001 (ISMS), ISO27701 (PIMS) standards for IT security compliance.

Contact Us

To discuss your needs and work out a customised solution, please contact our solution experts on
+91 8652908400 or sales@simple2call.com or click to drop your details.