Customer Code of Conduct


Simple Telecom Pvt. Ltd. (STPL) is committed to the prevailing industry standards and compliance of operational quality, resource protection, information security and data privacy.



This Customer Code of Conduct (“Code”) describes the expectations of Simple Telecom towards its customers. It is a set of guidelines designed to foster a positive, respectful, and safe environment. It outlines customer behaviour, ensuring that interactions remain professional and courteous. By adhering to this code of conduct, customers contribute to a trustworthy and ethical business atmosphere, which can enhance an overall experience and satisfaction.



STPL expects its customers and its group entities with which it conducts business (“Customers”) to ensure they understand this as a framework of essential requirements and apply the necessary level of commitment towards business practices. The core values, which are the guiding force of our approaches, processes, people, policies, principles and technologies - Simplicity, Authenticity, Connectivity, Credibility, Security, Innovation.



Simple Telecom expects its customers to apply commitments towards the following:



1. Legal Compliances



We comply with all legal compliances and expect our customers to comply with all legal compliances of the industry and jurisdiction it operates. The Customer shall maintain and implement procedures for timely correction of any deficiencies or violations identified in legal compliances during assessment, inspection, investigation, or review.



2. Labour and Human Rights





3. Ethics



STPL expects the highest standards of ethical conduct in all its endeavours. The Customer shall always be ethical in every aspect of its business, including relationships, practices, sourcing, and operations.





4. Policies



There shall be policies pertaining to information security and privacy information. The Customer should give significant importance to information security in all stages of the information life cycle using information security controls like restricted access, risk-based approach, incident management policies, change management.



5. Health Safety and Wellbeing (HSW) Measures



STPL expects its customers to comply with all applicable laws about HSW including related labor laws and regulations. The Customer shall instruct its employees and contractors to comply with industry best practice safety requirements to prevent injury to a person or loss or damage to property.



6. Environment



STPL is committed to protecting the environment under whatever scope it can. We aim to work with our customers who share our commitment towards protecting the environment wherever possible. The Customer is strongly encouraged to act in an environmentally responsible manner while using the STPL services or facilities. The Customer may demonstrate commitment to protecting and restoring the environment through energy conservation, eco-design, recycling, adequate waste disposal or any other relevant means.



7. Intellectual Property



STPL's intellectual property is an invaluable asset that should be protected at all times. Our intellectual property includes our trademarks, trade names, brands, designs, logos, copyrights, inventions, patents, and trade secrets. A Customer is not permitted to use the intellectual property without the prior written authorization from STPL.



8. Communications



STPL expects its customers to ensure smooth, timely and effective communication which may encompass security event reporting, vulnerability reporting, escalations, emergency preparedness plans and commercial exchanges.



9. General



The Customer acknowledges its compliance with the STPL policies as identified above and further undertakes to notify STPL of any subsequent non-compliance with this code of conduct declaration immediately or as soon as reasonably practical upon the occurrence of the event or becoming aware of the event.