About Us

Simple2Call been in business for 40 years. We are a self-funded, profitable and growing telecom solution provider. We thrive in solving complex problems using technology & making it simple for end user.

simple2call about us page

Our Story

Simple2Call brand of companies have been in business for 40 years and in telecom for 30 years. During its journey, it has evolved based on changing market requirement and customer expectations. Our journey represents our core strengths of resilience, adaptability, customer centricity and focus. We listen to our customers and change ourselves with time. We have not only managed to survive through but grown globally.

Simple2call company Journey
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Our Vision

Be the most preferred telecom solution provider for large & midsize Contact Centers, CCaaS
and UCaaS providers in India market.

Simple2call about us - guiding principle

Our Guiding Principles

  • Do what we say

  • Make things simple

  • Remain Financially Stable

  • Do Right Things, Follow good governance, work with honesty & integrity

  • Deliver a compelling value of Quality, Price and Customer Support

  • Long term relationships with customers, partners and employees

Regulatory Compliance

  • Proactive and conservative approach for compliance

  • USA: 214 Authorisation from Federal Communications Commission

  • India: Licenses issued by Department of Telecommunication (DoT) include UL-VNO ILD license with pan-India coverage. UL-VNO-Access license for Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune. Audiotex licenses for Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Ahmedabad.

Simple2call is under regulatory compliance
Simple2call global insfrastructure in about us page

Our Global Infrastructure

  • Global POPs popular and strategically located data centres

  • Epsilon Tier 3 data centres in New York, London and Singapore

  • India POPs hosted in Sify Tier 3 data center in Mumbai, Delhi NCR, Bengaluru, Chennai and Hyderabad

  • Carrier-grade, scalable, reliable and secure technology

  • IBM Informix Database, software developed over 20+ years

  • Own product development engineering research centres in US

Security Compliance

  • PCI DSS compliance for 20+ years

  • Periodic 3rd party penetration and vulnerability assessment tests

  • ISO27001 (Information Security Management Systems) and ISO27701 (Privacy Information Management System) for effective management and protection of personally identifiable information (PII) processing

Simple2call security compliance

Support Framework

  • Maximum resources for delivery, managed services and support

  • 24x7 Live Support via Email, Chat and Phone Call

  • Geo-Diverse NOC in Mumbai and Vadodara, backed by USA

  • Proactive Monthly Service reviews for strategic accounts

  • Change management process for upgrades/updates

  • RFO/RCA submission in 48-96 hours

  • Uptime SLA for 1 year or longer-term contract

  • 99.5% for standard delivery with high availability

  • 99.9% for Bespoke Geo-diverse delivery, at extra charges

Simple2call security compliance

Contact Us

To discuss your needs and work out a customised solution, please contact our solution experts on
+91 8652908400 or sales@simple2call.com or click to drop your details.