SEBI & RBI Compliant Call Recording Solutions

Benefits We Offer

Simple2Call has comprehensive and compliant Call Recording solutions for Stock trading, Asset Management Companies, Banks, Financial services, IT, BPO and ITES organisations. Whether your workforce operate from office or home, you can continue to use the same user interface, feature set and gain IT Security compliance. Users can use any Internet broadband technology or PSTN to connect to Simple2Call infrastructure for continued operations. That is indeed peace of mind for business, operations and compliance team. While there are plethora of call recording solutions in the market, we can offer following benefits:

Simple and easy to use system
100% answered call recording
Temper-proof system, no user can fiddle with
No mobile app down load, use browser mode
Secure Call recording service includes encrypted call recording service
Flexible options for long term storage including integration with AWS S3, Simple2Call storage and secureFTP to customer server.
24x7 Managed services make sure our team monitors call recordings are securely transferred to desired destination ad there is no backlogs. For secure transfer we have provided for dual Internet service provider making sure 100% uptime for recording transfer.
Encryption for customer call recordings at rest with 256 bit encryption for highest possible security
Various reconciliation reports to make sure all answered calls are recorded and securely transferred to desired destination.
Integration of our administrator portal with AWS S3 and own recording platform for easy search, listen, download of recordings.
Increased IT Security compliance with PCI DSS, ISMS and PIMS standard support

Our Products

Simple2Call Solution	Satisfies your below Business Needs
VRM	100% Full proof Call Recording of all answered calls Operator agnostic: Operate using any operator landline or mobile Allocate one mobile and one landline virtual number to a VRM for network diversity Protect Your Customer Data when VRM leaves Customer will see VRM virtual number, not VRM calling number Masks call with landline or mobile number for comfort of data privacy
VRM, SmartCall API	100% Full proof Call Recording of all answered calls Higher call connects and thus higher productivity Mobile CLI gets 20% or more call connects than landline CLI 100% Full proof Call Recording of all answered calls We can send Call recording to CRM or your Server for future reference Online access for easy search & play for quality monitoring Integration with AWS S3 for long term storage Online access for easy search & play for quality monitoring 100% Full proof Call Recording of all answered calls Engage a customer with a quick click-to-call Click-to-call APIs, out-of-box integration available with Leadsquared, Zoho, Salesforce. You can use your landline, mobile or browser as phone to talk with customer
VRM for Global marke	100% Full proof Call Recording of all answered calls Enable your VRM for Global communication with 2-way DID in 70+ countries Present local in-country CLI creating a virtual presence and higher call connects Ability to dial local special in-country dial codes such as 1800, personal numbers
Voice Call Service	100% Full proof Call Recording of all answered calls Work from home or anywhere Call in India local or global Mobile and Landline CLI based calling in India Deliver local country DID as CLI while calling from India Call recording for quality and compliance purposes
SmartCall API	Enable your CRM or backend for calling Add browser Softphone based calling to CRM or backend WebRTC based voice calling support Masks call with landline or mobile number while calling out Telecom Regulatory and IT security compliance
Contact Center	One-stop shop for private hosted Contact Center with Connectivity Advanced Omni-channel Contact Center Support Voice, SMS, Chat, Whatsapp, Video and Email channels Work from home or anywhere Agent Browser based Softphone for Agent 100% Full proof Call Recording of all answered calls Multi-level IVR with visual call flow designer Advanced ACD with skill-based routing High performance Dialer - Preview, Progressive, Predictive, IVR blaster Customise at ease with scripting tools APIs for quick integration with Web, Digital Assets, CRM Built-in CRM for customer data handling & quick-start Ready CRM integration for Zoho, Salesforce, ServiceNow Advanced reporting with drag-and-drop report-builder Voice bot integration with Google AI, Yellow

Simple2Call has delivered scalable, reliable and compliant solutions to various players for CRM Integration. Such solutions are backed by Department of Telecom UL-VNO license for telecom regulatory compliance and PCI DSS, ISO27001 (ISMS), ISO27701 (PIMS) standards for IT security compliance.

Compliance Call Recording

Benefits We Offer

Our Products

Simple2Call has delivered scalable, reliable and compliant solutions to various players for CRM Integration. Such solutions are backed by Department of Telecom UL-VNO license for telecom regulatory compliance and PCI DSS, ISO27001 (ISMS), ISO27701 (PIMS) standards for IT security compliance.

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