CRM Integration

Communications and CRM systems have moved from on-premise to cloud to enable borderless business. CRM supports a customer-centric approach giving you full access to any customer information from a single place. You can make your CRM more powerful by interconnecting CRM with your communications system - that can open may innovative possibilities leading to business agility, CX transformation and Cost reduction.

simple2call CRM integration page

Benefits We Offer

When it comes to customer provided or customer activity generated data, contact center & Unified Communication systems and CRM integrations make it easier than ever for sales & support teams to access the valuable information they need to provide excellent customer service, open and close more sales with confidence. By having accurate customer data at their fingertips, sales teams can make more informed decisions about what products and services to offer customers, when and how to reach out to prospects and how best to service the customers. CRM integrations also improve the efficiency of sales processes. Automated workflows enable your systems to send out automated trigger messages - such as discount offers - to customers based on their interactions with you. That allows sales reps to spend more time selling and less time on information management tasks.

Our Products

Simple2Call Solution Satisfies your below Business Needs
SmartCall API

  • Use our APIs to have your CRM feed directly into the dialler setting high, medium & low priority for the lead, customer call backs. Our Dialler will automatically calls back after reserving the agent thus making sure a better user experience when customer is connected.

  • Engage a customer with a quick click-to-call

  • Use our APIs to enable click-to-call on your CRM

  • You can use your landline, mobile or browser as phone to talk with customer

  • Masks call with landline or mobile number for comfort of data privacy

  • Call your customers with mobile CLI & 100% Call Recording

  • Feed Call recording to CRM for quality monitoring

  • Online number management & Analytics

  • Rich call data analytics, call disposition information feed to CRM for updating what happened for a lead or customer outcall or an inbound call activity

  • Enhance CRM Reports and analytics

SIP Trunk for Global market

  • Enable your CRM for Global calling with Toll free/ DID in 120+ and 2-way DID in 60+ countries

  • Eliminate PBX
Contact Center

  • Integrate CRM with Advanced ACD and High performance Dialer - Preview, Progressive, Predictive, IVR blasters for better call handling & efficiency

  • Feed customer data to dialer for a high-priority call back when customer is on a purchase/ form for a long time. Simple Dialler APIs for quick integration with CRM.

  • Built-in CRM for customer data access while handling customer calls

We have successfully integrated market leading CRMs including Salesforce, Zoho, LeadSquared, ServiceNow, Talisma with our platform. Many of our customers have used our simple and flexible SmartCall APIs for integration with their in-house, proprietary CRMs. Our contact center platform comes with its own CRM which can allow you to get started quickly. Here is an overview of our solutions for CRM Integration. Simple2Call has delivered scalable, reliable and compliant solutions to various players for CRM Integration. Such solutions are backed by Department of Telecom UL-VNO license for telecom regulatory compliance and PCI DSS, ISO27001 (ISMS), ISO27701 (PIMS) standards for IT security compliance.

Contact Us

To discuss your needs and work out a customised solution, please contact our solution experts on
+91 8652908400 or sales@simple2call.com or click to drop your details.