Productive - 20% higher call connects
Scalable - Large concurrent calls at high calls per Second
Reliable - High available infrastructure backed by SLA
Modern - SmartCall APIs and browser based soft phone
Compliant - Operates under DoT UL-VNO license
Mobile CLI delivers 20%+higher call connects
Proprietary algorithm to reduce spam & increase connect
Use your Dialer as-is, No API customization needed
Call from browser, no need for any infrastructure
Services under DoT India UL-VNO Access and ILDO license
Full call control to your CRM and Digital assets
Our SIP trunk services are delivered using carrier-grade SBC operating in high-available design. This delivers increased service availability time and comes with an online number management, usage monitoring tools.
Our SBCs are hosted in Tier 3 carrier-neutral data centers in India. We deliver SIP trunk service via one or multiple last mile and diverse operator delivery network for higher availability and with 99.9% Uptime SLA.
Fixed or landline number SIP trunk service is available in 6 major cities including Delhi NCR, Mumbai, Bengaluru, Hyderabad, Pune and Chennai.
For international OSPs, our SIP Trunk leverages UL-VNO ILD license and global MPLS with diverse Mumbai & Bengaluru ILD POPs for international call carriage from India.
Our SmartCall APIs enable your application with full call control, call recording, event notification, call conference, call transfer etc. We are open for any customisation to make it more relevant for you.
On top of SmartCall API, you can add our PBX and Unified Communications platform so the end user can make or receive call from a WebRTC enabled browser. You can embed our APIs in to your CRM or omni-channel applications for seamless and scalable calling experience thus saving you from investment of a on-premise PBX.
WebRTC is the latest open standard for secure voice communication using html5 supported popular browsers like Chrome, Firefox, Edge, Safari. End user can use private data network or WFH via internet, WebRTC browser for calling in DoT compliance.
Our optional call recording feature allows you to record 100% answered calls. Secure Call recording service includes encrypted call recording service with flexible options for long term storage.
The storage options include integration with AWS S3, Simple2Call storage packages and SecureFTP to customer server. Our 24x7 Managed services make sure our team monitors call recordings are securely transferred to desired destination and there are no backlogs.
For secure transfer, we use dual Internet service providers making sure 100% uptime for recording transfer. We encrypt customer call recordings at rest with 256 bit encryption for highest possible security.
Considering the criticality and compliance need for call recording, we internally generate various reconciliation reports to make sure all answered calls are recorded and securely transferred to desired destination.
We have integrated our administrator portal with AWS S3 and own recording platform for easy search, listen, download of recordings for one year period.
Case Study
BPOs business model thrives on economies of scale and productivity. Bulk of BPOs cost is fixed including technology, infrastructure, agent compensation, back end systems. Any gain in Voice call connect changes the economic equation favourably as it allows BPO to derive more talk time from same fixed cost. Study how Simple2Call worked with a BPO for achieving lower cost per call connect.
Case Study
Marriages are made in heaven and its execution is outsourced to Matrimonial companies! Marriage is a key event in an Indian's life. Engagement cycle is long starting from counselling to creating a profile to searching the soulmate to professional guidance to marriage. Learn how Simple2Call helped a pioneer in matrimonial services to connect with more prospects and customers.
To discuss your needs and work out a customised solution, please
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