| Virtual Mobile Number |
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Single number for Voice, SMS, Whatsapp communication
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Simplified communication for customer
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Cost savings over Toll-free
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100% Call Recording for quality improvement
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Online number management & Analytics
|
| SIP Trunk for Global market |
-
Single number for inbound and outbound campaigns in 70+
countries
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Simplified communication for customer
-
Access to in-country special dial codes like 1800 for
better support
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Single toll free for USA and Canada Market for
simplified communication
|
| SmartCall API |
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Simplify the agent experience with single interface
-
Enable your CRM for single click calling, quick customer
handling
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Simplicity of browser based Softphone and no downloads
-
Masks call with landline or mobile number for comfort of
data privacy
|
| Contact Center |
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One-stop shop for private hosted Contact Center with
Connectivity
-
Omni-channel Contact Center with Voice, SMS, Chat,
Whatsapp, Video and Email channels
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Browser based Softphone for Agent
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Call back request and Estimated wait time while in queue
-
Advanced ACD with skill-based routing for better
customer handling
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High performance Dialer - Preview, Progressive,
Predictive, IVR blaster
-
Feed customer data to dialer for a high-priority call
back when customer is on a purchase/ form for a long
time. Simple Dialler APIs for quick integration with
Web, Digital Assets, CRM.
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Built-in CRM for customer data access while handling
customer calls
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Ready CRM integration for Zoho, Salesforce, ServiceNow
-
Advanced reporting with drag-and-drop report-builder
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Voice bot integration with Google AI, Yellow AI
|
| Calling for Genesys Cloud |
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Leverage Genesys Cloud for an omni-channel CX
transformation
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Deploy Genesys Cloud in India with confidence and
compliance
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Single bill for Telecom & CCaaS services
|
