Why Simple2Call

Simple and Easy

Simplicity is at heart of everything we do. No wonder this is reflected in our brand name 'Simple2Call'. We use technology complexity at our end and make sure user experience is intuitive. We are an easy-to-deal-with team whether it is for new requirement or solutioning or support or billing.

One Stop Shop

We are a one-stop-shop solution provider for all your Unified Communication and Contact Center needs. Are you looking for voice connectivity or technology platform managed services or both? Do you want service delivery within India or globally? Looking for Mobile CLI based calling in India or 2-way DID in 75+ countries for increasing call connects? Widest coverage for Inbound with ITFS in 140+ countries and DID in 100+ countries? Looking for SmartCall APIs with webRTC enabled end points? Do you want to deploy Microsoft TEAMS Direct Routing with AWS Direct Connect? Or want to implement Omni channel contact center platform with predictive dialers or comprehensive inbound solution or CRM? We cover them all & reasonably well.

Regulatory and IT Compliance

• Regulatory compliance: Simple2Call operates its services in India under UL-VNO Access, UL-VNO ILD and Audiotex licenses issued by Department of Telecom, Government of India. Since 1995, we have been delivering global services under 214 authorization from Federal Communications Commission, USA and TCPA, Ofcomm Compliant Dialer.

• IT security compliance: Simple2Call holds PCI DSS certification for 25+ years for its various payment related processes. Simple2Call is undergoing ISO27001:2022 (ISMS), ISO27701 (PIMS) and GDPR certification currently, which are related to Information security and Personal information data handling. With stringent process documentation, Tier 1 agency audit, IT security measures and continuous staff training; we can give comfort to our customers that your data is safe while dealing with Simple2Call. We conduct vulnerability assessment and penetration test periodically or during major software update.

Proven Credibility

Simple2Call group has been in business for 40 years and in telecoms for 30 years. We have proven track record of delivering what we promise and serving top of the line Customers in given categories. We can provide genuine and happy customer references from leading global Telcos, System Integration providers, BPOs, IT services, Banks and Financial services companies.

Dependable Support

• Simple2Call takes tremendous pride in providing quality and proactive service support. It is our key service differentiator and our business focus. We allocate the highest organizational resources for delivery, support, professional services.

• Sophisticated & customized network monitoring and quality monitoring tools are developed in-house over 20 years. We have 2 geographic diverse NOC centres in India- Navi Mumbai and Vadodara, backed by escalation support from USA.

• We provide monthly service report and conduct monthly service reviews for large, strategic accounts.

Value For Money

Our core philosophy has been to provide quality with savings. We have an on-demand as well as contracted pricing models. Our value-for-money and competitive pricing makes overall proposition compelling

Reliable Infrastructure

Our global POPs are located in popular data center which makes it easy to interconnect at industry leading uptimes. Global strategic POP locations help us in delivering low latency, high quality services in the region. Within India, our POPs cover >90% of UC and Contact Center markets. We use world-class servers, software, Tier III data centers, high scalable SBCs and leading telcos for Voice & data services. The infrastructure is scalable and reliable with High-availability deployment in each POP. Global voice, PBX & contact center services also support geo-diverse delivery model. Sophisticated & customized network and quality monitoring tools are developed in-house over 20 years.