Mastering Microsoft Teams Direct Routing in India

Microsoft Teams is your one-stop shop for all your chat, video, file, and other collaboration needs in Microsoft 365. It's a great way to stay connected and collaborate with your team, especially when working from home or on a global team. Microsoft Teams has come a long way since it was first released in 2017. It's now one of the most essential pieces of Microsoft 365, not just a communication tool. It's a platform that works with many different Microsoft and other apps. It is necessary because it helps teams work more efficiently, makes collaboration more effortless, and gives them a one-stop shop for everything they need.

Microsoft Teams Direct Routing lets you make and receive calls to and from your landline and mobile phone on the PSTN network with the help of an SBC, a third-party service border controller. It lets you connect your existing phone system to Teams, turning it into a unified communications solution.

It works by using SBCs installed by telecom companies or businesses. They act as a middleman between your Microsoft Phone System and your company's PSTN (PSTN) or SIP trunk (SIP) providers. To use Direct Routing, you must link your telephony systems to Microsoft Teams through the SBCs. These SBCs translate signals and media between your phone network and Microsoft Teams. When you make or receive a call through Microsoft Teams, your call signalling is done through the Microsoft Phone System. Then, the call is sent to your SBC, which sends it to the right place, whether inside Teams or outside the PSTN.

Simple2call is a top-notch unified communications service provider in India that works with some of the biggest companies in the country. As a telephony service provider, we have a worldwide network that gives Teams users the freedom they need with direct routing. Businesses can count on simple2call for dependable connection, great voice, and top-notch calling options.

In India, setting up Direct Routing means following local telecom laws. It's essential to follow the rules set by TRAI. This includes ensuring you have the right to interception and following local data privacy laws.

1. Cost-Efficiency: Direct Routing saves money by removing the need for a Microsoft calling plan. Direct Routing allows you to select the most affordable local PSTN provider, saving you money on your calling costs.
2. Enhanced Flexibility and Control: Direct Routing allows organizations to manage their PSTN connection to sign contracts and set up their calling plans.
3. Improved Scalability and Customization: Direct Routing makes it easy for companies to customize their calling features and plans to fit their needs so they can quickly scale up or down as needed.

1. Regulatory Compliance: One of the biggest obstacles when using Microsoft Teams Direct Route in India is ensuring you follow all the rules and regulations for telecoms and data protection.
2. Integration Complexity: Getting Direct Routing to work with your current phone system can be tricky, and it takes a lot of technical know-how and careful planning to ensure your calls stay on track.
3. Quality of Service (QoS): Quality of service (QoS) ensures your calls are always excellent and consistent. You must choose the right telecom provider and SBC configurations carefully to keep your QoS standards up to scratch.

• Conduct a Comprehensive Needs Assessment: Get to know your company's unique communication needs in India, like how many calls they need, where they're located, and how much they can afford.
• Select the Right SBC and Telecom Providers: Pick an SBC that fits your needs and work with reliable telecom companies that provide reliable PSTN in India. Simple2call is one such organization with a track record of good service.
• Work with Certified Partners: Connect with Microsoft-certified partners who have experience with Direct Routing implementation to make the integration process as smooth as possible.

• Widespread Adoption: More and more companies are realizing the benefits of DTR, so it's only natural that it's becoming more popular across different sectors in India.
• Enhanced Features and Integration: Microsoft will keep improving Teams and how it works with Direct Routing over time, adding more features and making it easier for people to use.